Top Spin King
Support

Ask the host

Most answers are below. For anything else, write to us and a person will reply.


Frequently asked

Questions from the floor

Is Top Spin King really free?
Yes. Every visit starts with 1,000 free coins and there is no way to buy more — no shop, no packs, no subscriptions. If you run low, press “Reset balance” and the counter goes back to 1,000.
Can I win money or prizes?
No. Coins on Top Spin King have no monetary value. They can’t be cashed out, transferred, exchanged or used to claim a prize of any kind. It is social gaming for entertainment only.
Why did my balance reset when I came back?
The balance is kept only in the open page. Reloading or closing the tab clears it and a fresh 1,000 coins appears. We don’t store it anywhere, which is also why there are no accounts.
How are the results decided?
When you press Spin, the game draws every reel position at random in your browser using its cryptographic random number generator, then animates the reels to show that result. The paytable and the weighting behind it are explained on the game page.
Why won’t the Spin button work?
The button pauses while the reels are turning, and it rests when your balance can’t cover the current bet. Lower the bet per line with the minus button, or press “Reset balance”.
What does the Crown Pressing do?
It is the wild symbol. It stands in for any other record on a payline, and five of them in a row on one line trigger the Encore jackpot, paying 1,000 times your line bet in free coins.
Who can play?
Adults aged 18+ and over, wherever free social games are permitted. The site isn’t aimed at any single country.
Does the game work on my phone?
It should. Encore Platter is built for touch screens and small displays as well as desktops. If something looks off, tell us the device and browser and we’ll take a look.
Contact

Write to the lounge

Email is the best way to reach us. We aim to reply within two working days, usually sooner.

support@topspinking.com

  • Tell us the device and browser you were using if something broke.
  • A screenshot helps more than a long description.
  • Please never send payment details — we will never ask for them, because there is nothing to pay for.

Looking for help with gambling habits? See Responsible Play for guidance on finding local support.